The process depends on key people
If one person leaves, the knowledge leaves.
Line 5.1
Operate better, with indicators and those responsible.
We diagnose, redesign and operate back office processes with clear service rules.
Context
What we solve.
We assume the execution of a delimited scope. Not “the whole operation”: what can be measured, documented and sustained.
The cost goes up without explanation
More volume, more errors, more overtime.
Nobody measures the service
There are complaints, but no indicators or agreements.
Solutions
What we can execute in Managed Operations Services.
Each solution declares its modality. The final scope is confirmed before committing price or date.
01 · Defined scope solution
Process diagnosis and redesign
We map, measure and redesign before automating.
- Current map
- Bottlenecks
- Target design
- Improvement plan
02 · Managed service
Managed operation (BPO + AI)
We execute the process with equipment and automation.
- Service agreement
- Team and supervision
- Automation
- Monthly report
03 · Managed service
Monitoring and SLA
Indicators, alerts and periodic review.
- Service Dashboard
- Alerts
- Cause Review
- Action Plan
Deliverables
What you receive.
- Diagnosis and Process Map
- Operational Design
- Service Agreement
- Indicator Report
Evidence. Declared Scope. Coverage and schedules are confirmed by contract.
Includes
- Process design
- Team and supervision
- Agreed automation
- Governance and reporting
Does not include
- Processes out of scope
- Third party licenses
- Coverage not agreed
Way of working
Four moments, with recorded decisions.
- UnderstandContext, constraints and success criteria. Without this, scope is a guess.
- DefineDeliverables, exclusions, assumptions and conditions. Here you decide whether there is a quote or a review.
- RunProposed and confirmed team, controlled access and progress by deliverables.
- Deliver and measureAcceptance, transfer and, if applicable, operation with indicators.
Tools
What we do it with.
Technologies and platforms that we implement. The level of integration is confirmed per project.
Flexiu AI
How it integrates with this line.
Prepare summaries, detects deviations and proposes improvements. The team operates and is responsible for the SLA.
Get to know Flexiu AIContext
Work with the project, documents and permissions of the case.
Agents
They prepare analyses, drafts and repeatable tasks.
Control
Human review, traceability and permissions by role.
Partners in this line
Who contributes what.
Frequently asked questions
What they usually ask before hiring.
If a question is missing, write it in the request. We added it with your response.
Will you replace my team?
Not necessarily. We can operate a range, support peaks or leave installed capacity.
Do you cover 24/7?
Only when the contract, capacity and process allow it. It is not the default value.
What happens if the process changes?
The effect on scope, price and service is evaluated. We do not change conditions in silence.
Keep exploring
Related lines.
2.4
Smart Platforms
We implement and integrate CRM, ERP and workflows. When the product is not enough, we build the missing module.
Explore5.2
Intelligent Infrastructure
We evaluate, design and implement energy, networks, physical security and facilities, with monitoring when the scope allows it.
Explore06
Expert Talent
Specialists and cells
Explore
Next step
Does this fit what you need?
Write the case. We tell you if it corresponds to this line, another or a specialized review.